Returns & refunds

Last updated 9 November 2026

We check every item before it’s packed, but if something isn’t right we’ll fix it. Returns and refunds go through Shopee Guarantee, so your payment stays protected until you’re happy.

What you can return

• An item that arrived damaged or broken
• The wrong item, colour or quantity
• A missing item or part
• An item that is clearly different from its description

How to request a return or refund

1. In the Shopee app, open the order and tap Return/Refund before the Shopee Guarantee period ends.
2. Add clear photos, and an unboxing video if you have one. It speeds things up a lot.
3. We review it, usually within one working day, and agree the next step with you. Questions? Email [email protected].

Refunds

Approved refunds are paid by Shopee to your original payment method or your ShopeePay wallet, following Shopee’s refund timelines.